Privacy Policy
1. INTRODUCTION
1.1 We are committed to safeguarding the privacy of our website visitors and service
users.
1.2 This policy applies where we are acting as a data controller with respect to the
personal data of our website visitors and service users; in other words, where we
determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary
for the provision of our website and services, we will ask you to consent to our use of
cookies when you first visit our website.
1.4 In this policy, “we”, “us” and “our” refer to Monocouche Render Systems Ltd. For
more information about us, see Section 15.
2. HOW WE USE YOUR PERSONAL DATA
2.1 In this Section 2 we have set out:
(a) The general categories of personal data that we may process;
(b) In the case of personal data that we did not obtain directly from you, the source and
specific categories of that data;
(c) The purposes for which we may process personal data; and
(d) The legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data”).
The usage data may include your IP address, geographical location, browser type and
version, operating system, referral source, length of visit, page views and website
navigation paths, as well as information about the timing, frequency and pattern of your
service use. The source of the usage data is our analytics tracking system. This usage
data may be processed for the purposes of analysing the use of the website and
services. The legal basis for this processing is consent OR our legitimate interests,
namely monitoring and improving our website and services.
2.3 We may process your account data (“account data”). The account data may include
your name and email address. The source of the account data is you or your employer.
The account data may be processed for the purposes of operating our website,
providing our services, ensuring the security of our website and services, maintaining
back-ups of our databases and communicating with you. The legal basis for this
processing is consent OR our legitimate interests, namely the proper administration of
our website and business OR [the performance of a contract between you and us and/or
taking steps, at your request, to enter into such a contract.
2.4 We may process your information included in your personal profile on our website
(“profile data”). The profile data may include your name, address, telephone number,
email address, profile pictures, gender, date of birth, relationship status, interests and
hobbies, educational details and employment details. The profile data may be processed
for the purposes of enabling and monitoring your use of our website and services. The
legal basis for this processing is consent OR our legitimate interests, namely the proper
administration of our website and business OR the performance of a contract between
you and us and/or taking steps, at you request, to enter into such a contract.
2.5 We may process your personal data that are provided in the course of the use of our
services (“service data”). The source of the service data is you or your employer. The
service data may be processed for the purposes of operating our website, providing our
services, ensuring the security of our website and services, maintaining back-ups of our
databases and communicating with you. The legal basis for this processing is consent
OR our legitimate interests, namely the proper administration of our website and
business OR the performance of a contract between you and us and/or taking steps, at
your request, to enter into such a contract.
2.6 We may process information that you post for publication on our website or through
our services (“publication data”). The publication data may be processed for the
purposes of enabling such publication and administering our website and services. The
legal basis for this processing is consent OR our legitimate interests, namely the proper
administration of our website and business OR the performance of a contract between
you and us and/or taking steps, at your request, to enter into such a contract.
2.7 We may process information contained in any enquiry you submit to us regarding
goods and/or services (“enquiry data”). The enquiry data may be processed for the
purposes of offering, marketing and selling relevant goods and/or services to you. The
legal basis for this processing is consent.
2.8 We may process information relating to our customer relationships, including
customer contact information (“customer relationship data”). The customer
relationship data may include your name, your employer, your job title or role, your
contact details, and information contained in communications between us and you or
your employer. The source of the customer relationship data is you or your employer.
The customer relationship data may be processed for the purposes of managing our
relationships with customers, communicating with customers, keeping records of those
communications and promoting our products and services to customers. The legal basis
for this processing is consent OR our legitimate interests, namely the proper
management of our customer relationships.
2.9 We may process information relating to transactions, including purchases of goods
and services, which you enter into with us and/or through our website (“transaction
data”). The transaction data may include your contact details, your card details and the
transaction details. The transaction data may be processed for the purpose of supplying
the purchased goods and services and keeping proper records of those transactions.
The legal basis for this processing is the performance of a contract between you and us
and/or Taking steps, at your request, to enter into such a contract and our legitimate
interests, namely the proper administration of our website and business.
2.10 We may process information that you provide to us for the purpose of subscribing
to our email notifications and/or newsletters (“notification data”). The notification data
may be processed for the purposes of sending you the relevant notifications and/or
newsletters. The legal basis for this processing is consent OR the performance of a
contract between you and us and/or taking steps, at your request, to enter into such a
contract.
2.11 We may process information contained in or relating to any communication that you
send to us (“correspondence data”). The correspondence data may include the
communication content and metadata associated with the communication. Our website
will generate the metadata associated with communications made using the website
contact forms. The correspondence data may be processed for the purposes of
communicating with you and record-keeping. The legal basis for this processing is our
legitimate interests, namely the proper administration of our website and business and
communications with users.
2.12 We may process any of your personal data identified in this policy where necessary
for the purposes of obtaining or maintaining insurance coverage, managing risks, or
obtaining professional advice. The legal basis for this processing is our legitimate
interests, namely the proper protection of our business against risks.
2.13 In addition to the specific purposes for which we may process your personal data
set out in this Section 2, we may also process any of your personal data where such
processing is necessary for compliance with a legal obligation to which we are subject,
or in order to protect your vital interests or the vital interests of another natural person.
2.14 Please do not supply any other person’s personal data to us, unless we prompt you
to do so.
3. PROVIDING YOUR PERSONAL DATA TO OTHERS
3.1 We may disclose your personal data to our insurers and/or professional advisers
insofar as reasonably necessary for the purposes of obtaining or maintaining insurance
coverage, managing risks, obtaining professional advice, or the establishment, exercise
or defence of legal claims, whether in court proceedings or in an administrative or out-of court
procedure.
3.2 We may disclose your personal data to our suppliers or subcontractors identified at
www.stockford.info insofar as reasonably necessary for contract services purposes.
3.3 Financial transactions relating to our website and services are OR may be handled
by our payment services providers, (Lloyds Bank plc). We will share transaction data
with our payment services providers only to the extent necessary for the purposes of
processing your payments, refunding such payments and dealing with complaints and
queries relating to such payments and refunds. You can find information about the
payment services providers’ privacy policies and practices at www.lloydsbank.com.
3.4 In addition to the specific disclosures of personal data set out in this Section 3, we
may disclose your personal data where such disclosure is necessary for compliance with
a legal obligation to which we are subject, or in order to protect your vital interests or the
vital interests of another natural person. We may also disclose your personal data where
such disclosure is necessary for the establishment, exercise or defence of legal claims,
whether in court proceedings or in an administrative or out-of-court procedure.
4. RETAINING AND DELETING PERSONAL DATA
4.1 This Section 4 sets out our data retention policies and procedure, which are
designed to help ensure that we comply with our legal obligations in relation to the
retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for
longer than is necessary for that purpose or those purposes.
4.3 In some cases it is not possible for us to specify in advance the periods for which
your personal data will be retained. In such cases, we will determine the period of
retention based on the following criteria: (a) The period of retention of personal data will
be determined based on length needed for the contract between both parties to be
completed.
4.4 Notwithstanding the other provisions of this Section 4, we may retain your personal
data where such retention is necessary for compliance with a legal obligation to which
we are subject, or in order to protect your vital interests or the vital interests of another
natural person.
5. SECURITY OF PERSONAL DATA
5.1 We will take appropriate technical and organisational precautions to secure your
personal data and to prevent the loss, misuse or alteration of your personal data.
5.2 We will store all your personal data on secure servers, and in secure manual recordkeeping
systems.
5.3 The following personal data will be stored by us in encrypted form: your name,
contact information, password(s) and cardholder data.
5.4 Data relating to your enquiries and financial transactions that is sent from your web
browser to our web server, or from our web server to your web browser, will be
protected using encryption technology.
5.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted)
data over the internet is inherently insecure, and we cannot guarantee the security of
data sent over the internet.
5.6 You should ensure that your password is not susceptible to being guessed, whether
by a person or a computer program. You are responsible for keeping the password you
use for accessing our website confidential and we will not ask you for your password
(except when you log in to our website).
6. AMENDMENTS
6.1 We may update this policy from time to time by publishing a new version on our
website.
6.2 You should check this page occasionally to ensure you are happy with any changes
to this policy.
6.3 We may notify you of significant changes to this policy by email or through the
private messaging system on our website.
7. YOUR RIGHTS
7.1 In this Section 7, we have summarised the rights that you have under data protection
law. Some of the rights are complex, and not all of the details have been included in our
summaries. Accordingly, you should read the relevant laws and guidance from the
regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are: (a) The right to access; (b) The
right to rectification; (c) The right to erasure; (d) The right to restrict processing; (e) The
right to object to processing; (f) The right to data portability; (g) The right to complain to a
supervisory authority; and (h) The right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal
data and, where we do, access to the personal data, together with certain additional
information. That additional information includes details of the purposes of the
processing, the categories of personal data concerned and the recipients of the personal
data. Providing the rights and freedoms of others are not affected, we will supply to you
a copy of your personal data. The first copy will be provided free of charge, but
additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and,
taking into account the purposes of the processing, to have any incomplete personal
data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data
without undue delay. Those circumstances include: the personal data are no longer
necessary in relation to the purposes for which they were collected or otherwise
processed; you withdraw consent to consent-based processing; you object to the
processing under certain rules of applicable data protection law; the processing is for
direct marketing purposes; and the personal data have been unlawfully processed.
However, there are exclusions of the right to erasure. The general exclusions include
where processing is necessary: for exercising the right of freedom of expression and
information; for compliance with a legal obligation; or for the establishment, exercise or
defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal
data. Those circumstances are: you contest the accuracy of the personal data;
processing is unlawful but you oppose erasure; we no longer need the personal data for
the purposes of our processing, but you require personal data for the establishment,
exercise or defence of legal claims; and you have objected to processing, pending the
verification of that objection. Where processing has been restricted on this basis, we
may continue to store your personal data. However, we will only otherwise process it:
with your consent; for the establishment, exercise or defence of legal claims; for the
protection of the rights of another natural or legal person; or for reasons of important
public interest.
7.7 You have the right to object to our processing of your personal data on grounds
relating to your particular situation, but only to the extent that the legal basis for the
processing is that the processing is necessary for: the performance of a task carried out
in the public interest or in the exercise of any official authority vested in us; or the
purposes of the legitimate interests pursued by us or by a third party. If you make such
an objection, we will cease to process the personal information unless we can
demonstrate compelling legitimate grounds for the processing which override your
interests, rights and freedoms, or the processing is for the establishment, exercise or
defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct
marketing purposes (including profiling for direct marketing purposes). If you make such
an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or
historical research purposes or statistical purposes on grounds relating to your particular
situation, unless the processing is necessary for the performance of a task carried out
for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) Consent; or
(b) That the processing is necessary for the performance of a contract to which you are
party or in order to take steps at your request prior to entering into a contract, And such
processing is carried out by automated means, you have the right to receive your
personal data from us in a structured, commonly used and machine-readable format.
However, this right does not apply where it would adversely affect the rights and
freedoms of others.
7.11 If you consider that our processing of your personal information infringes data
protection laws, you have a legal right to lodge a complaint with a supervisory authority
responsible for data protection. You may do so in the EU member state of your habitual
residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is
consent, you have the right to withdraw that consent at any time. Withdrawal will not
affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written
notice to us OR by emailing info@monocouche.co.uk, in addition to the other methods
specified in this Section 7.
8. THIRD PARTY WEBSITES
8.1 Our website includes hyperlinks to, and details of, third party websites.
8.2 We have no control over, and are not responsible for, the privacy policies and
practices of third parties.
9. PERSONAL DATA OF CHILDREN
9.1 Our website and services are targeted at persons over the age of 18.
9.2 If we have reason to believe that we hold personal data of a person under that age in
our databases, we will delete that personal data.
10. UPDATING INFORMATION
10.1 Please let us know if the personal information that we hold about you needs to be
corrected or updated.
11. ABOUT COOKIES
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is
sent by a web server to a web browser and is stored by the browser. The identifier is
then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent
cookie will be stored by a web browser and will remain valid until its set expiry date,
unless deleted by the user before the expiry date; a session cookie, on the other hand,
will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user,
but personal information that we store about you may be linked to the information stored
in and obtained from cookies.
12. COOKIES THAT WE USE
12.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you
navigate our website
(b) Status – we use cookies to help us to determine if you are logged into our website;
(c) Security – we use cookies as an element of the security measures used to protect
user accounts, including preventing fraudulent use of login credentials, and to protect
our website and services generally;
(d) Analysis – we use cookies to help us to analyse the use and performance of our
website and services
(e) Cookie consent – we use cookies to store your preferences in relation to the use of
cookies more generally
13. COOKIES USED BY OUR SERVICE PROVIDERS
13.1 Our service providers use cookies and those cookies may be stored on your
computer when you visit our website.
13.2 We use Google Analytics to analyse the use of our website. Google Analytics
gathers information about website use by means of cookies. The information gathered
relating to our website is used to create reports about the use of our website. Google’s
privacy policy is available at: https://www.google.com/policies/privacy/.
13.3 We use Framework Digital to provide website maintenance. You can view the
privacy policy of this service provider at https://www.frameworkdigital.co.uk
14. MANAGING COOKIES
14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The
methods for doing so vary from browser to browser, and from version to version. You
can however obtain up-to-date information about blocking and deleting cookies via these
links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-websitepreferences
(Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-deletemanage-
cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
14.2 Blocking all cookies will have a negative impact upon the usability of many
websites.
14.3 If you block cookies, you will not be able to use all the features on our website.
15. OUR DETAILS
15.1 This website is owned and operated by Monocouche Render Systems Ltd.
15.2 We are registered in England and Wales under registration number 13255528, and
our registered office is at Unit B7, Phoenix Industrial Estate, Rosslyn Crescent, Harrow,
HA1 2SP.
15.3 Our principal place of business is at Unit B7, Phoenix Industrial Estate, Rosslyn
Crescent, Harrow, HA1 2SP.
15.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on 0330 111 1467; or
(d) by email, using info@monocouche.co.uk
16. DATA PROTECTION OFFICER
16.1 Our data protection officer’s contact details are: Marta Kowalska,
Tel 0330 111 1467, email Marta@monocouche.co.uk
Monocouche Render Systems Ltd, Unit B7, Phoenix Industrial Estate, Rosslyn Crescent, Harrow, Middlesex, HA1 2SP,
Info@monocouche.co.uk, Office: 0330 111 1467, Company Registration No. 13255528, VAT Registration No. 375 2090 96,
www.monocouche.co.uk